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Blue Mountains Getaways is a licenced real estate agency bound by the regulations of the NSW Office of Fair Trading and in particular the rules of conduct. This information is available at http://www.fairtrading.nsw.gov.au/ftw/Property_agents_and_managers/Rules_of_conduct.page? While we act as agents of the owners of various properties for the purposes of holiday lets, we are bound by the decisions of the owners of the properties and the terms of the transactions as outlined on our website at http://www.bluemountainsgetaways.com/general-information/conditions You are advised of these conditions on the occasion of

• placing the booking when you are advised of the relevant link

• given the link again when receiving the “property notes” included in your confirmation

There is also a link on our homepage at www.bluemountainsgetaways.com to take you to http://www.bluemountainsgetaways.com/general-information/conditions

Further, we are also bound by the Privacy Act 1988. Information on this may be found at http://www.oaic.gov.au/privacy/privacy-resources/privacy-fact-sheets/other/privacy-fact-sheet-1-information-privacy-principles-under-the-privacy-act-1988 In essence, we are not permitted to disclose or discuss the affairs of one of our clients with a third party without being authorised to do so by the original parties. Any communications to owners must be made via this office. We require you to set out any complaint in writing to us for consideration by the owners of a property. We will endeavour to resolve any issue in a professional and ethical manner as soon as possible. Please note that any monies paid to owners of properties are not handled by this office as all payments are made directly to the owners. Blue Mountains Getaways will recommend to owners that the best principles of goodwill will be considered on taking a decision on a dispute or reallocation of a booking. However any decisions as to whole or part refunds, reallocation of dates of bookings, are made at the discretion of owners in conjunction with the terms as per the links above. In the event of any dissatisfaction with the decisions of the property owners, you are recommended to contact the NSW Office of Fair Trading at http://www.fairtrading.nsw.gov.au/ftw/About_us/Contact_us.page

What people say about us!

   

Hi Geoff,  Thank you for your courtesy email.  I wanted to send you a message to show our appreciation of how smoothly the whole booking process went and also to let you know what a lovely time we had at Lynton Cottage.  What a beautifully comfortable cottage to spend our week in the mountains.  Loved the decor and the light-filled ambiance.  Would not hesitate to stay here (or another of your properties, should this one not be available) next time we visit. 

Warm regards, Nicole

Hi Geoff,  Just wanted to let you know that we had a great stay at Leura Bungalow.  It was perfectly suited to my family - warm and cosy with everything we could possibly need. And located just down from the Mall meant we often walked up to the shops rather than drive.   And your booking system and customer service was great and just so easy. Love it.

Many thanks, Kellie

Hi Geoff,  We wish to pass on our sincere thanks to the owners of Dukis House. We thoroughly enjoyed out stay in the Blue Mountains which was made even Better with the accommodation provided by them.   It exceeded our expectations with every detail carefully thought through providing every comfort We would need.  We would certainly rebook this accommodation when we return to the Mountains. 

Thank you for your easy booking website and efficient service provided by your company. 

Kind regards, Jacqui

Thanks so much Geoff - we are all really excited about our mini getaway- you've been super helpful. 

Cheers, Janet

Hello Geoff,
We would like to thank you for making our booking and stay so easy at White Cottage.  We have used many holiday booking sites and none have come close to yours in regard to seeing immediate availability, promptness of reply and organisation of keys and info.  It was refreshing not to have to wait days to hear whether a property was available, or to turn up at paid accommodation to be told the booking was non existent! Due to the nature of our business we usually book a few days away at the last minute, usually this is not an option when booking a cottage, so we are very grateful to you for setting up this fantastic booking service.  We have been telling everyone we know!  We will be back hopefully not too far away. Almost forgot! The accommodation was absolutely fantastic and just what we were looking for.

Thanks Again, 
Kind Regards, 
Ron & Sharon.

Thanks for confirmation of the booking and I want to say how impressed I am with your new web site. I found it so easy to find available accommodation for the specified dates and the information for the properties was very comprehensive. 

Regards,
Rosemary

Allow me to congratulate you on your site. I book a lot of stuff from the computer, both here and overseas, and your's is very user friendly and informative. Well done!!

Cheers,
Gary

Dear Geoff,
Thank you for all your help with the accommodation I booked at Darjeeling House for last weekend.  We had a fabulous time.  The house was absolutely perfect and I will be recommending highly.  We had such a wonderful weekend.  Thank you very much.  Your organisation re: key, map, communication etc., was outstanding. 

Much appreciated, 
Bernadette

Dear Geoff, 
I just want to thank you for your great arrangement of our booking.  We enjoyed our stay over the weekend at Cedellands.

Best Regards,
Nancy

Thanks Geoff for the follow on email after our wonderful stay in the Observatory Cottage.

We had a lovely stay in a top class accommodation. It was very clean, neat, and very well appointed. We will definitely be coming back to stay in this cottage and will also inform our friends. 

Thank you also for your prompt correspondences and all the information you provided in the area. It certainly came in handy when we were looking for places of interests and trail walks.

Regards,
Edgar

Dear Geoff,

We do want to thank you for all your help in making our stay a good one. The plumber came, fixed the hot tap, clued us in to the mystery of the gas oven, and we are grateful for your promptness in all this. The fact that you were contactable at any time for problems made this holiday a really enjoyable one.   I am happy to recommend Blue Mountains Getaways to friends. We loved the house. 

Thank you,
Julie

Thanks Geoff. 

Our stay at the White Cottage was lovely. Everything was perfect. We'll definitely come back and will use your website for searching accommodation.

Regards,
PAZ

Thanks Geoff....we were very happy with everything involved in staying at Holmcroft. Firstly the choosing of the property as I find your website easy to use and to check availabilty/cost and see pictures of the houses to help decide. Then the info on payment,key retrieval and support while staying was good too The payment process was great as we had only to pay the full amount and no deposit required. The actual property was wonderful and we plan to stay there again. I don't believe we left anything behind but appreciate that if we had it wouldn't be an issue. The house was very clean,well equipped and comfortable. We had a lovely stay and it was perfect for our family of 7 adults(kids and partners etc) I would certainly use your website again for a stay in the Blue Mtns and also recommend it to others.

Thanks again, Jane

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