Check Rates & Availability


Recently Viewed Properties

« »

What happens if I have to cancel my booking?

If you have booked directly with Blue Mountains Getaways the following terms will apply, unless force majeure occurs.

  • More than 30 days before check in – no charge
  • Within 30-14 days of check in – you will forfeit 50% of your total tariff
  • Less than 14 days of check in – you will forfeit 100% of your total tariff.

If you do not pay the tariff within 30 days of the check in date, your booking will be subject to cancellation for non-payment. Blue Mountains Getaways will send you a cancellation notice by email.

If you have booked via another booking portal such as HomeAway, AirBNB, Expedia, or similar, the terms advised to you by them when making your booking will apply.

Force Majeure

In the event of a property being unable to be occupied due to damage or alternatively the area is unable to be accessed via normal means such as roads being blocked, inaccessible or closed by public authority or extreme weather events such as fire or storm affecting access, or government proclamations regarding Covid 19, the provisions of force majeure will apply. Under these circumstances, a full refund will be given to a guest.

Blue Mountains Getaways and property owners we represent cannot be held responsible for the cancellation of third-party events and the effect that this may have on your travel plans.

It is recommended that you take out travel insurance with an appropriate insurer when making your booking.  Blue Mountains Getaways is not qualified to offer insurance advice and you should discuss your travel plans with an insurance expert.

Why do you charge me for a cancellation?

If you have booked the property, we are unable to let it to anyone else in the meantime and the owner otherwise loses another potential rental.

What’s Blue Mountains Getaways and where are we?

Blue Mountains Getaways Pty Ltd. ABN 52 002 863 327 is a licenced Real Estate Agent in NSW, Real Estate Agents Licence No. 1589313. We act as holiday letting agents for owners of various properties listed on this website. Our managing licensee is Geoffrey Bott, Real Estate Agent Licence No. 1589302.  We do not own any of the properties. Our office is located at 54 Belleveue Road, Faulconbridge, NSW, 2776, Australia.  Tel. +612 4751 7511.  Email This email address is being protected from spambots. You need JavaScript enabled to view it.

What is a weekend or weekday by your definition?

Our weekends begin on Friday afternoon and end Monday mornings for the purpose of setting rates. A weekday rate starts on Monday afternoon and ends on Friday mornings.

When is a peak period and what does that mean?

All NSW school holidays and long weekends and other special occasions are regarded as peak periods and subject to a loading set by the owner of the property.

When I rent a holiday house what do I need to bring?

Your food and personal items. Most of our properties supply linen but if not, this will be explained to you in the property notes supplied to you with your booking confirmation. In winter the Blue Mountains can be quite cold. Owners of the cottages will supply blankets or doonas but if you are particularly sensitive to the cold we suggest that you bring additional blankets.

Health regulations mean that only basic sealed sachets of tee/coffee are supplied by owners. Best to bring your own to be sure.

When can I get access to the property?

Under normal circumstances, access is available from 3.00 pm when the cleaners have finished their tasks at the property, However it is possible cleaning may still be in progress until 4.00 pm at peak periods.  Keys will be made available to you at the property via an exclusive access code after the cleaners have visited the property.

Can I get a late checkout?

A late checkout is only available if the property does not have another booking arriving the same day, you have pre-arranged it with our office and paid a late checkout fee (usually an additional night's tariff).

Where can I get groceries?

There is a Woolworth supermarket in Leura Mall that can supply all usual requirements and supermarkets are located in Katoomba, only 3 kms away.

Does every house have a fireplace and is there wood supplied?

About half of our properties have a fireplace, usually a slow combustion type that is very efficient. In some cases where the property has central heating and a fireplace, no firewood is supplied. You will usually have to obtain firewood after the first night and supplies are available at most local service stations or hardware stores for $15-$20 per bag.

How do I pay for my stay?

You will pay the property owner directly by Electronic Funds Transfer (EFT), then email us a copy of the receipt generated by your financial institution. Owners do not issue receipts as your financial institution's receipt is proof of payment.

The other option is to pay via credit card using the facility on our website when making your booking. Note that there is a bank charge of 1.4% added on to your tariff for the use of credit cards.

Do I have to pay a deposit?

A deposit may be required subject to the individual owners policy. The full balance of your payment is due within 30 days of your check in date. If booked inside that time, the payment is due to the owner on receival of our invoice.

What if I arrive after office hours?

Keys will be made available at the property in a key safe once you have paid the tariff in full. 

Is my booking guaranteed?

We take your booking on behalf of the owners and act in good faith. However, very occasionally bookings may have to be cancelled by the owners or us as their agents due to emergency repairs and similar occurrences. In this event we will endeavour to relocate you in another property and seek a full refund from the owner. Full payment will have to be made to the owners of an alternative property while we endeavour to seek a refund from the owners of the originally booked property. Bookings taken more than 90 days in advance are subject to change of the quoted rates with no notice. Please note that all refunds are made by owners are are their responsibility. Blue Mountains Getaways does not hold any of your payment and is unable to offer a direct refund. See also Force Majeure provisions above.

Are the descriptions of the properties accurate and are they clean?

We inspect all properties to ensure that they are of an appropriate standard and endeavour to ensure that they are in excellent condition, described as accurately as possible and professionally cleaned. However, properties are maintained by the owners and Blue Mountains Getaways takes no responsibility for changes by the owners that are not notified to us.

What do I do in the event of an emergency such as fire, require an ambulance or police?

Call emergency services on 000.

What if the power goes off or there is a plumbing problem?

Please check the switches in the meter box first. You may have inadvertently overloaded the circuits by turning on too many appliances (like you could at home) and we suggest that you turn off all appliances before attempting to switch the power back on. Power supply is the responsibility of Integral Energy. Please call their office at 131 003 for emergencies. If you are experiencing electrical issues at the property call our office on 4751 7511. Our emergency electrician is Response Electrical, mobile phone number 0417 462 680

If there is a plumbing problem, please call our office in office hours and we will arrange for a plumber to resolve the problem (subject to their availability). Note that if you have no hot water, it will be due to all available supplies have been consumed during the day and you may have to wait until the next morning for the system to heat up again overnight if the hot water system is working on night tariff. If you are experiencing plumbing issues at the property call our office on 4751 7511. Our emergency plumber is Howard Daniels, 0414 825 767.

Is the tariff going to change?

All rates on our website are subject to change without notice by the owners. Blue Mountains Getaways will advise you as soon as possible in the event of a rate being changed by the owners. Any booking taken more than 60 days in advance may be cancelled due to the owners withdrawing the property from the short term holiday market. In this event, we will endeavour to offer you another property, subject to availability. All tariffs are calculated on the basis of the maximum numbers staying at any one time during the period of your stay.

What happens if I do not return the keys or I lock myself out?

If the keys are not returned to the keysafe at the property by 10.00 am on the day you are due to leave you will incur a fee of $100 plus the cost of replacing an alarm tag if one is supplied. if you have locked yourself out of a property and require us to unlock the property outside of business hours, you will be required to pay a minimum callout fee of $100 or if we are not available will be required to pay the cost of an after-hours callout by a locksmith at their going rate for an after-hours callout.

Wi-Fi issues?

If the property you have booked has Wi-Fi, the owners will make every effort to ensure that it is in good working order.  However, as this area is subject to electrical storms, we are unable to guarantee that it will not be adversely affected by these storms.  Consequently, Blue Mountains Getaways Pty Ltd and the owners take no responsibility for the lack of Wi-Fi and will recognise no claims for the lack of this facility.

What people say about us!


Hi Geoff,  Thank you for your courtesy email.  I wanted to send you a message to show our appreciation of how smoothly the whole booking process went and also to let you know what a lovely time we had at Lynton Cottage.  What a beautifully comfortable cottage to spend our week in the mountains.  Loved the decor and the light-filled ambiance.  Would not hesitate to stay here (or another of your properties, should this one not be available) next time we visit. 

Warm regards, Nicole

Hi Geoff,  Just wanted to let you know that we had a great stay at Leura Bungalow.  It was perfectly suited to my family - warm and cosy with everything we could possibly need. And located just down from the Mall meant we often walked up to the shops rather than drive.   And your booking system and customer service was great and just so easy. Love it.

Many thanks, Kellie

Hi Geoff,  We wish to pass on our sincere thanks to the owners of Dukis House. We thoroughly enjoyed out stay in the Blue Mountains which was made even Better with the accommodation provided by them.   It exceeded our expectations with every detail carefully thought through providing every comfort We would need.  We would certainly rebook this accommodation when we return to the Mountains. 

Thank you for your easy booking website and efficient service provided by your company. 

Kind regards, Jacqui

Thanks so much Geoff - we are all really excited about our mini getaway- you've been super helpful. 

Cheers, Janet

Hello Geoff,
We would like to thank you for making our booking and stay so easy at White Cottage.  We have used many holiday booking sites and none have come close to yours in regard to seeing immediate availability, promptness of reply and organisation of keys and info.  It was refreshing not to have to wait days to hear whether a property was available, or to turn up at paid accommodation to be told the booking was non existent! Due to the nature of our business we usually book a few days away at the last minute, usually this is not an option when booking a cottage, so we are very grateful to you for setting up this fantastic booking service.  We have been telling everyone we know!  We will be back hopefully not too far away. Almost forgot! The accommodation was absolutely fantastic and just what we were looking for.

Thanks Again, 
Kind Regards, 
Ron & Sharon.

Thanks for confirmation of the booking and I want to say how impressed I am with your new web site. I found it so easy to find available accommodation for the specified dates and the information for the properties was very comprehensive. 


Allow me to congratulate you on your site. I book a lot of stuff from the computer, both here and overseas, and your's is very user friendly and informative. Well done!!


Dear Geoff,
Thank you for all your help with the accommodation I booked at Darjeeling House for last weekend.  We had a fabulous time.  The house was absolutely perfect and I will be recommending highly.  We had such a wonderful weekend.  Thank you very much.  Your organisation re: key, map, communication etc., was outstanding. 

Much appreciated, 

Dear Geoff, 
I just want to thank you for your great arrangement of our booking.  We enjoyed our stay over the weekend at Cedellands.

Best Regards,

Thanks Geoff for the follow on email after our wonderful stay in the Observatory Cottage.

We had a lovely stay in a top class accommodation. It was very clean, neat, and very well appointed. We will definitely be coming back to stay in this cottage and will also inform our friends. 

Thank you also for your prompt correspondences and all the information you provided in the area. It certainly came in handy when we were looking for places of interests and trail walks.


Dear Geoff,

We do want to thank you for all your help in making our stay a good one. The plumber came, fixed the hot tap, clued us in to the mystery of the gas oven, and we are grateful for your promptness in all this. The fact that you were contactable at any time for problems made this holiday a really enjoyable one.   I am happy to recommend Blue Mountains Getaways to friends. We loved the house. 

Thank you,

Thanks Geoff. 

Our stay at the White Cottage was lovely. Everything was perfect. We'll definitely come back and will use your website for searching accommodation.


Thanks Geoff....we were very happy with everything involved in staying at Holmcroft. Firstly the choosing of the property as I find your website easy to use and to check availabilty/cost and see pictures of the houses to help decide. Then the info on payment,key retrieval and support while staying was good too The payment process was great as we had only to pay the full amount and no deposit required. The actual property was wonderful and we plan to stay there again. I don't believe we left anything behind but appreciate that if we had it wouldn't be an issue. The house was very clean,well equipped and comfortable. We had a lovely stay and it was perfect for our family of 7 adults(kids and partners etc) I would certainly use your website again for a stay in the Blue Mtns and also recommend it to others.

Thanks again, Jane

Copyright © 2022 Blue Mountains Accommodation Centre | Website Design by Jimmyweb.